Delivery & Returns
Whilst we do our utmost to ensure your order is dispatched and delivered as promptly as possible, on rare occasions, orders can take longer than the suggested time frame. Where possible, should we be unable to dispatch an item within the designated time frame, we shall contact the buyer via email used to place the order.
Our Refund Policy
You may cancel your order at any time and for any reason within 7 working days of delivery of the Products ordered ('working' days do not include Saturdays, Sundays and public holidays). Orders for certain Products may not be cancelled - these include: (a) Products that have been clearly personalised; and (b) Products that are perishable. If you wish to cancel your order you must notify us of your wish to cancel in writing and you must return the Product(s) to us (at your expense) in their original wrapping, intact and accompanied by all accessories and documentation which were part of the delivery. We will refund any monies paid to us in respect of a cancelled order within 30 days of receiving your notice of cancellation.
Where these Terms and Conditions require you to notify us of certain things in writing, notices should be sent to us by post to our address below (see the Contact Us section below) or by e-mail at firstname.lastname@example.org. If we need to notify you of anything, we will do so by e-mail or post to the e-mail or postal address you provide during the order process. Notices will be deemed received 24 hours after the e-mail is sent or three days after the date of posting.
Cancellation or Damage
If you receive a Product which is faulty or damaged please notify us immediately by one of the methods specified in the Contact Us section below and return the relevant Product to us together with a brief explanation of the fault or damage. Upon receipt of the Product, we will examine it to see if it is faulty or damaged. We may, as we think appropriate, either credit you with an appropriate sum in respect of the Product or we shall (subject to availability) send you a replacement Product. This does not affect your statutory rights.
We shall not be liable for any failure to provide the web site and/or the failures or delays in delivery where this is due to circumstances beyond our reasonable control. If any provision of these Terms and Conditions is found to be unenforceable, it shall so far as it is unenforceable, be deemed deleted and the remaining provisions of these Terms and Conditions shall continue to apply. The English Courts will have exclusive jurisdiction over any claim arising from or related to this web site and all Products. English Law will apply to these terms and conditions.
Destinations, Delivery Times, Costs & Weights
We anticipate all products ordered via our web site will be delivered to the address specified by you in accordance with the following delivery times and costs. In order to ensure that the lowest delivery cost is incurred, we occasionally advise you to subdivide your order to reduce the weight of each shipment - you will receive a message during the checkout stage, should this be required.
All Products are subject to availability. Where any Product turns out to be temporarily unavailable, we may offer a replacement Product to you. You have the right to accept or refuse this replacement Product. If you choose to refuse it you will be able, at your option, to either order another Product from our web site or cancel your order and claim a refund.
Tea Palace may be contacted by writing to:
71 Low Petergate, York, North Yorkshire, YO1 7HY